All orders are processed within 5 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Sometimes, orders may take longer to process during the busy times of the years. These delays will be displayed on the product page if applicable.
Domestic Shipping Rates and Estimates
We offer €5 flat rate shipping to countries inside the European Union. Shipping to France is offered for free.
Shipping to other countries is €10.
These are subject to change.
Depending on the destination, your order may take between 3 - 20 business days to arrive.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lejiled is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.